SUPPORT
  • Q What enclosure rating does your generator transfer panel have?

    A

    IP41 standard for indoor electrical rooms. IP54 for dusty factory floors. IP65 for outdoor or coastal installations. Powder-coated steel with sealed door gaskets. Anti-condensation heaters available for humid environments.

  • Q Do you offer OEM branding on ATS panels?

    A

    Yes. Your logo, your color scheme, your preferred controller brand. Multi-language labels and documentation. Dedicated project manager from design to pre-shipment inspection. NDA available. Every panel carries your nameplate — not ours.

  • Q How do I size an ATS panel for my backup generator?

    A

    Match the ATS rated current to your generator output and maximum load. 63A to 3200A covers everything from a small commercial backup to a full factory standby. Include future expansion. The busbar cross-section must handle continuous full-load current with minimal temperature rise.

  • Q What is the difference between open and closed transition ATS?

    A

    Open transition breaks the mains connection before making the generator connection — a brief interruption. Closed transition briefly parallels both sources for zero-interruption transfer. Closed transition costs more and needs utility approval. Open transition handles 90 percent of generator backup applications.

  • Q Can an industrial ATS panel work with my existing generator?

    A

    Yes. Any generator with a two-wire auto-start input works. Caterpillar, Cummins, Perkins, SDMO — brand does not matter. The controller sends a standard dry contact start signal. No proprietary protocol. No special interface.

  • Q What breakers and controllers do you use in your ATS panels?

    A

    ABB or Schneider for main incoming ACB and branch MCCBs. Deep Sea, ComAp, or SmartGen for the controller — you pick. Every breaker ships with traceable calibration certificates. No generic alternatives with unknown trip curves.

  • Q How fast does an ATS panel switch to generator power?

    A

    The controller detects a mains outage in under 100ms. Generator start takes 5 to 15 seconds depending on engine size. Load transfer happens once voltage and frequency are stable — usually within 10 to 20 seconds total. For hospitals and data centers, we configure shorter detection windows.

  • Q What maintenance does an electrical main distribution board need?

    A

    Annual thermal scan of busbar joints and breaker terminals. Torque check every 2-3 years. Clean dust from ventilation grilles. Test RCDs. That is about it. A well-built electrical main distribution board runs 20-plus years with routine inspection. No special tools needed.

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